Frequently asked questions -
and the answers.
Sometimes an answer is just a couple of clicks away. If you can’t find the answer you are looking for, get in touch with us using the contact form at the bottom of the page. We will respond as soon as we can.
Products
Where can I order or buy addi products?
End consumers can buy addi products directly from a specialist retailer or via the internet. You can find the nearest specialist retailer via the retailer search - find Dealers on site or Online retailer
Are addi products made in Germany?
93% of the products are manufactured at the Altena site in Germany. addi is the only producer of a full range that manufactures in Germany or Europe.
How do I find a dealer address?
About the Retailer search on the website.
What do I do if I have a complaint?
You will find information on complaints here
Where can I order spare parts?
Please first contact the dealer from whom you purchased the product. Alternatively, we can help at addi@selter.com with pleasure.
Do special needles come in special lengths?
We also manufacture needles in special lengths, please contact us at addi@selter.com.
Who do I contact with a product idea or product improvement?
Please send us your ideas and suggestions for improvement to addi@selter.com.
Company
How can I become an addi dealer partner?
Please contact us by phone at 02352-9781-0 or by e-mail at addi@selter.com if you would like to become an addi partner.
Is there a factory outlet for addi products?
addi products are sold in specialist shops. Therefore, we unfortunately do not offer a factory sale for end consumers.
How is addi involved? What is addi doing in the area of sustainability?
As a family business in its sixth generation, we are aware of the need to use existing resources consciously and carefully. It is our responsibility towards future generations. To this end, we are constantly developing production and materials.
- The wastewater treatment plant and electroplating shop were upgraded to the latest environmental technology in 2014.
- High annual investment volume for improvements
- Optimal use of materials
- Transport by ship and not by plane
- Certified packaging
- Reduction of emissions in the immediate vicinity
- Environmentally friendly lighting system
- 2019 Participation in the "Ökoprofit Netz NRW" project
Can the production be visited?
We have an open production with many visits throughout the year. If you would like to come with a group, please ask for dates at addi@selter.com.
Where can I order spare parts?
Please first contact the dealer from whom you purchased the product. Alternatively, we can help at addi@selter.com with pleasure.
Cleaning and care
Ropes
Our ropes remain flexible and soft if you soak them in steam from time to time and pull them tight. Dry them well and they will be like new again.
Metal needles
Simply polish them lightly with a metal polishing cloth and they will become shiny and bright again.
Tip:
addiQuick
Please remove the needle from the addiQuick machine from time to time and clean the machine of any wool residue.
addiExpress
With the addiExpress, wool remnants can also collect between the individual machine components over time. If you feel that the machine is sticking, try blowing the remnants away with a compressed air bottle. If you have any additional questions, please contact us at addi@selter.com.
addi bamboo and wooden needles
Dull bamboo or wooden knitting needles become nice and smooth again with olive or coconut oil. Simply rub with a soft cloth.
Tip:
If the tips become dull over time, careful sanding can also help. Then oil the needles as described above to maintain the wood.
Social media
Where on the internet can I get more information about addi?
addi is active in the following social media:
Facebook https://www.facebook.com/addinadeln
Instagram https://www.instagram.com/addi_by_selter/
Pinterest at http://www.pinterest.com/addibySelter/
YouTube https://www.youtube.com/channel/UCEInldfP8B1juYLT1xrRnkQ.
Twitter https://twitter.com/addi_by_selter
Instructions and product videos
Operating instructions
You can find our operating instructions here
knitting instructions
You can find knitting instructions here
Product videos
You can find product videos on our YouTube Channel and in our app addi2Go
We have done our best to put all the information you need about addi on our website. But we’re only human, and sometimes we know the answer, but not your question. So if you haven’t found what you’re looking for, just drop us a line and we will get back to you as soon as possible.
If you have any problems with your product, you can use this support form. From experience, however, it can make more sense to contact the retailer directly.
